Metrics measurement is another term for measuring performance indicators that are critical to the success of every organization. Monitoring these variables in order to provide the need for action when indicators fall below the threshold is crucial. For example, a customer service satisfaction survey results, a production volume falling under par, or a preventive maintenance schedule falling behind target dates.

Since these indicators are so critical to your business, you must have a way to gather these data in a rapid manner so that immediate action can be made..

Example of methods for getting data are..

1. Auto-generating report being emailed to people who make decisions.

2. A dashboard monitor that updates the indicators periodically.

3. Using RSS (Real Simple Syndication) feed to your web-based application.

For comment email Fred Servillon